Returns & Exchanges

At Pawheels, we want you and your pet to love every piece of fashion you purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures your satisfaction is our top priority.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the pre-paid shipping label provided via email and securely package your items in their original fashion branding.

3

Drop Off Package

Hand over your package to the designated carrier or drop it off at any authorized shipping location within 7 days of receiving your label.

4

Receive Refund or Exchange

After our team inspects the returned garments, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing